Terms and conditions of sale, purchase agreements, right of cancellation and right of complaint

*N.B. The following text is translated from Danish, and if any irregularities, flaws and/or deficiencies should occur, the original Danish text on terms and conditions is to be followed.

Terms and conditions of sale and purchase agreements

We only accept credit card payments on the web shop of the Royal Danish Academy of Sciences and Letters (also referred to as “the Royal Academy” in this text). Should you not be able to use this payment method, we kindly ask that you contact the secretariat of the Royal Academy by telephone or e-mail. All necessary contact information can be found on the Royal Academy’s web shop by clicking on the tab that reads “Contact”.
When you buy an item on the Royal Academy’s web shop, we will charge the money from the credit card used to make the purchase after the order has been shipped.

Orders will be shipped within 1-5 working days. The packing material used for wrapping standard size parcels are bubble wrap and cardboard boxes. This is to prevent any damaging of the purchased item(s) that may be caused during the shipping of the parcel(s). In a few cases (if the purchased item(s) is very small and/or is very light) the item(s) can be shipped in a Jiffy bag. As a rule, the Royal Academy uses Postnord (https://www.postnord.dk) for most shipping. However, this can vary from country to country.     

In addition to the price of the purchased item(s), we (the The Royal Academy) will also charge you for the shipping of the parcel(s). The price of the shipping depends on 1) the weight of the parcel, 2) the country to which the parcel(s) is/are to be delivered, and 3) choice of delivery option (if more than one choice is available when purchasing the item(s)). All shipping prices (of available shipping options) offered on the web shop will be displayed before the customer completes a purchase.

Should you wish to file a complaint concerning the item(s), the web shop etc., you are welcome to contact the secretariat of the Royal Academy by telephone or e-mail. All necessary contact information can be found on the Royal Academy’s web shop by clicking on the tab that reads “Contact”. Furthermore, you can also contact the Consumer Complaints (Danish: Forbrugerklagenævnet). See https://www.forbrug.dk/artikler/forbrug/dine-klagemuligheder/oversigt-over-klageinstanser/forbrugerklagesystemet/forbrugerklagenaevnet/ for more information.

The rules of the Danish Sale of Goods Act regarding flaws and defects are applicable.

*N.B. The following text is translated from a Danish text on right of cancellation called ”Standardvejledning om fortrydelsesret ved aftaler indgået uden for den erhvervsdrivendes forretningssted og ved aftaler om fjernsalg af varer og ikkefinansielle tjenesteydelser” which can be found on https://www.retsinformation.dk/Forms/r0710.aspx?id=160666#Bil1. The standard form regarding the right of cancellation (Danish title: ”Standardfortrydelsesformular”) is also copied from this same text. Both are copied on the 27th of March 2018, and both have been translated into English on the 8th of May 2018.
The version of the text used on this website has been adjusted to fit the web shop of the Royal Academy which is exclusively concerned with distance selling. All such textual adjustments are emphasized by using [] – except in the Standard Form regarding the right of cancellation in which [] do not signify any textual adjustments made by the Royal Academy (besides translation of the full text).

Right of cancellation

You have the right to cancel an order [made on the Royal Academy’s webshop] within 14 days. No justification for any such annulment is required.

The right of cancellation expires 14 days after the day on which you or a third party chosen by you, except for the carrier, get(s) possession of the shipped item(s).

In order to exert the right of cancellation, you will have to inform us [The Royal Danish Academy of Sciences and Letters, H.C. Andersens Boulevard 35, 1553 Copenhagen, +45 33 43 53 00, e-mail kdvs@royalacademy.dk] about your decision to cancel the order/agreement in definite terms (for instance by letter, fax, or e-mail). You may use the attached standard form regarding the right of cancellation (see below), but it is not mandatory. You may also fill out the cancellation form and send it, or any other unambiguous message, to us via our website [https://www.youreconomicwebsite.com/det-kongelige-danske-videnskabernes-selskab]. If you do this, we will promptly reply via a permanent medium (for instance by e-mail) with a confirmation of your message regarding your decision to exert the right of cancellation.

The right of cancellation is maintained if you send your message regarding your decision to exert the right of cancellation before the right of cancellation has expired.

Effects of cancellation

If you choose to exert your right of cancellation in connection to this agreement, we will refund all payments we have received from you, including shipping charges (however, not any extra shipping charges as a result of you choosing another delivery option than the cheapest type of standard delivery that we offer), without unnecessary delay and in any case not later than 14 days from the date on which we have received a message from you regarding your decision to cancel this order/agreement. We will make any such refund with the same means of payment as you have used at the original transaction unless you explicitly have agreed to something else. In all cases, you will not be charged anything in relation to the refund of your money.

We can choose to withhold the refund until we have received the item(s) you wish to return, or until you have provided documentation proving that the item(s) have been returned, depending on which of these events will occur first.

You may return the item(s) to us by mail or by delivering it/them in person without unnecessary delay and no later than 14 days from the date on which you have informed us about the exertion of the right of cancellation of this agreement. The deadline has been met if you return the item(s) within the 14 days. We will defray the expenses in connection to the return of the item(s).  

The only thing that you will be personally liable for is any potential deterioration of the value of the item(s) that are due to other use than what might be necessary in order to determine the item’s/s’ type, qualities and function.

Right of complaint

With reference to the Danish Sale of Goods Act, there is a two-year warranty on a every item sold on [the web shop of The Royal Danish Academy of Sciences and Letters’ publishing house]. Should you wish to use said right of complaint, we kindly ask you to contact [the Royal Danish Academy of Sciences and Letters, H.C. Andersens Boulevard 35, 1553 Copenhagen, +45 33 43 53 00, kdvs@royalacademy.dk].

Standard form regarding the right of cancellation

(This form is only to be filled out and returned if you wish to exert the right of cancellation)

- To [company name, actual address, and optionally a fax number and e-mail address is inserted here by the Company in question]:

- I/we (*) are hereby letting you know that I/we (*) wish to exert the right of cancellation in relation to my/our (*) purchase agreement concerning the following items (*)/delivery of the following service (*)

- Ordered the (*)/received the (*)

- Name of consumer (names of consumers)

- Consumer’s address (consumers’ address)

- Consumer’s signature (consumers’ signatures) (only if the form is filled out on paper)

- Date

(*) Please cross out answers of no relevance.